Synchronised emergency communication, built for moments that matter.
How Avonet built ARA Fire's Emergency Messaging Platform - a single one-click system synchronising audio evacuation, digital signage, and management alerts across 60+ shopping centres nationally, delivered in 4 months.
ARA Fire - one of Australia's largest privately owned fire protection companies - identified a critical gap in how emergency communications were delivered inside large public venues: existing systems lacked synchronisation between audio evacuation messaging and digital signage, reducing clarity and response effectiveness when it mattered most. Avonet designed and delivered a fully integrated Emergency Messaging Platform that brought every communication channel - audio, signage, and management alerts - onto a single one-click interface.
What we were solving
Traditional emergency communications in large public venues relied on siloed, disconnected systems. PA announcements operated independently of digital signage, management notification was manual, and there was no unified point of control for operators under pressure.
- No synchronisation between audio evacuation messaging and digital signage during emergencies
- Management SMS and email notifications were manual, introducing delay and error risk
- No unified integration with existing media providers and evacuation systems across multiple venues
- Platform required full operability under high-pressure emergency conditions with no failure tolerance
- Architecture needed to scale nationally across different venue types without per-site customisation
What Avonet built
Avonet designed the Emergency Messaging Platform as an orchestration layer sitting between evacuation systems and media providers - managing all communication channels simultaneously from a single activation point, with an operator interface designed for use under emergency conditions.
- Real-time emergency audio broadcasting integrated with existing PA and evacuation system triggers
- Digital signage synchronisation via API with media providers across all venue screens simultaneously
- Instant SMS and email notifications to management teams activated in the same one-click event
- Simple one-click activation interface designed for reliable operation under emergency conditions
- API-driven, scalable architecture enabling multi-venue national deployment from a single platform
Results that speak for themselves.
The platform went from kick-off to working prototype in four months and is now live across more than 60 shopping centres nationally - tested monthly in operational environments.
Trust is built on relationship, normally. We have an excellent relationship with the team at Avonet. When there have been small issues along the way, they have been very responsive in resolving them quickly for us, which gives us confidence that this will always go well if there's an issue.
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